Return & Exchange

At Twinteez, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and exchange policy to ensure your shopping experience with us is positive.

Return and Exchange Window

You have 3 days from the date of delivery to initiate a return or exchange. Please make sure your items meet the following criteria:

  • Items must be unworn, unwashed, and undamaged.
  • Items must be in their original packaging with all tags attached.

How to Initiate a Return or Exchange

  1. Contact Us: To initiate a return or exchange, please contact our customer service team within 3 days of receiving your order. You can reach us at:

  2. Provide Order Details: Please provide your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.

  3. Receive Instructions: Our customer service team will provide you with further instructions on how to return the item(s) to us.

Return and Exchange Process

  • Returns: Once we receive and inspect your returned item(s), we will process your refund within [X] business days. The refund will be issued to the original payment method.
  • Exchanges: If you wish to exchange an item for a different size or color, we will process the exchange once we receive and inspect the original item(s). We will send you the new item(s) at no additional cost.

Conditions

  • Shipping costs for returns are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., wrong item shipped, defective item).
  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
  • Items purchased on sale or with a discount may be subject to different return and exchange conditions. Please refer to the specific sale or discount terms.

Non-Returnable Items

Certain items are not eligible for return or exchange, including:

  • Gift cards
  • Personalized or custom-made items
  • Final sale items

Contact Us

If you have any questions about our return and exchange policy, please don't hesitate to contact us:

Thank you for shopping with Twinteez. We appreciate your business and are committed to ensuring your satisfaction.

Feel free to adjust the details to better suit your business needs and policies.